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Question: How many banner ads can be placed on the virtual tour?
Answer: The tour window will support up to 15 banner ads per tour. If there is one banner ad on a tour, it will remain static. If there are multiple banner ads on a tour, they will rotate.
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Question: How quickly will my tours be online?
Answer: Virtual Tours are typically processed within 24 hours of being photographed. There may be a delay if your tour is shot over a weekend.
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Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still while meeting the requirements of your local MLS.
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Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.
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Question: How many scenes can be included in each tour?
Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the order section of this website for tour packages and pricing.
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Question: Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 30 scene limit. Please see the order section of this website for tour packages and pricing.
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Question: Can I have a different set of Marketing Partner Banner ads for each tour?
Answer: Yes. You can have a different set of Marketing Partner Banner ads for each tour you create. If you prefer, you do not even have to use any Marketing Partner Banner ads.
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Question: Can I change the skin and text colors of my tour windows?
Answer: Yes. You can choose any color you wish for the skin and text colors of your tour windows.
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Question: If I change my company or contact information, do I have to recreate my tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.
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Question: Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
Answer: There is no additional charge for the setup of real estate tour templates or skins.
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Question: How much does an audio narrative clip cost?
Answer: Free streaming audio clips are available. Pricing for audio narration on a virtual tour can be found on our order forms contained on this website.
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Question: Can I place a link to school reports and city information on my tours?
Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.
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Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.
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Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image on a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window.
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Question: Can I place a printable flyer on my tour?
Answer: Yes. The printable flyer auto generates itself using the data and image content that is supplied to create the tour. If you are unhappy with the default flyer we can deactivate the flyer button so that it does not show up on the tour. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you.
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Question: Where do you link the tours out to?
Answer: We will supply you with the links to your virtual tours so that you can place them onto your websites. If the virtual tour is a real estate tour, it can also be sent to Homeseekers.com and Homes.com at no additional charge. PicturePath is available for an additional fee which pushes the virtual tour to Realtor.com, Homestore.com and MSN.com.
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Question: What is the charge to post tours to Realtor.com using PicturePath™?
Answer: We use a virtual tour technology that is approved by PicturePath™ and allows us to be a member of Homestore, Inc., the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $22.95 each time we send a virtual tour through the PicturePath gateway. All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. We can also send your tours to www.homeseekers.com and www.homes.com at no charge to you.
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Question: What would happen to my virtual tours if your virtual tour servers were to fail?
Answer: We use a virtual tour technology that relies on a series of back up servers located in multiple locations throughout the USA. If one server were to fail, the next available back up server would kick in. This is called mirroring and the system is designed to ensure that the virtual tours experience maximum up time.
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Question: What is the speed of the links into your network, and how many connections do you have?
Answer: We use a virtual tour technology that relies on four T1 lines. There are two main Mirror sites on both ends of the country to help cover the growing tour database even better. Our tours are very small and it is not streaming video so super computers are not required for serving them up after we store the tour online. You could actually fit two entire tours on a floppy disk! Many end users are still on dial up and can move from scene to scene every 20-30 seconds.
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Question: How are your UNIX servers backed up?
Answer: The servers are subject to scheduled backups which take place once each week.
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